Trusted by pet owners when it matters most
These are Google reviews from the pet parents we’ve had the privilege to care for. Their honest feedback helps us grow and gives others the confidence to choose our team for their pets' health and happiness.
Rated & reviewed on Google
john davies
Requested and reviewed medical history of our dog. Punctual in reception and waiting room. Explained all the options. Clear and detailed treatment and follow up plan, already in motion. Dr, tech and front desk felt like a coordinated team Clear action plan that is already in progress
Steven Hall
We recieved the very best care for our 6 month old puppy!!
Yen Tang
Everyone from front desk, technician and doctor were compassionate. We feel safe at PESCM. Shout out to Dr. Mari Waterman, Reyna, Allie and Sunny! Thank you for caring for Rex!
Nanci Freedman
Responded immediately and diagnosed and treated an acute potentially fatal condition. My dog is alive today because PESCM acted quickly and competently. Dr Kaae. This is actually the second time she saved Bob's life by her knowledge, persistence and willingness to continue until the solution is found. She's incredible. SAVED MY DOG
Lee Miles Bradford
I've always received the best care for my animals here. It’s great having an e-vet near us with quality staff . Always thankful for PESCM
Amy Wright
I’ve been here twice with my dog and I am always grateful for the emergency care we’ve received here. The staff are so professional and kind. Everything is explained thoroughly. After coming home tonight, I was reflecting on how comforting it was to be treated with such compassion and thoughtfulness at a stressful moment.
Karen Weinberger
We have had two dogs who received medical care from Pet Emergency and Specialty Hospital in San Rafael. Our last visit was sad as we had to help our beloved Virgil over the Rainbow Bridge. The staff couldn't have been kinder or more caring. Everything was explained. We had as much time as we needed to say goodbye to our old friend and his passing was peaceful. We had as much time as we needed after he was gone to stay with him and mourn. We are very grateful for the way Virgil and we were cared for. 2026 Update: I continue to trust the professional skill of the staff and appreciate the kindness and skill of support staff. We continue to bring our dogs there. Their new building is awesome.
erik knutson
They are the best in your pets time of need. Great compationate people who understand what you are going through.
Elizabeth Ibarra
Overall I'm really happy with how my dog was treated. Also, I felt it was very affordable considering these were emergency services. I was fully expecting to pay almost double the actual total, so that was a big relief. The tone of the vet on the phone was very calming and understanding, helped us feel less anxious. Update from past visits: Alexander Tun is really great, I would highly recommend anyone looking for a neurology appointment to go to him. I wish I remembered all the other vets I've encountered during my last er visit because they were great as well especially during the high stress situation. Everyone is so patient with my very nervous dog. I can't thank them enough. It feels like the staff truly care about our pets.
Jennifer Gotti
Dr Marcella Harb-Hauser is wonderful, my cat and I met her during Covid, and my cat was very sick and recovered and is happy and healthy.
john davies
Requested and reviewed medical history of our dog. Punctual in reception and waiting room. Explained all the options. Clear and detailed treatment and follow up plan, already in motion. Dr, tech and front desk felt like a coordinated team Clear action plan that is already in progress
Yen Tang
Everyone from front desk, technician and doctor were compassionate. We feel safe at PESCM. Shout out to Dr. Mari Waterman, Reyna, Allie and Sunny! Thank you for caring for Rex!
Lee Miles Bradford
I've always received the best care for my animals here. It’s great having an e-vet near us with quality staff . Always thankful for PESCM
Karen Weinberger
We have had two dogs who received medical care from Pet Emergency and Specialty Hospital in San Rafael. Our last visit was sad as we had to help our beloved Virgil over the Rainbow Bridge. The staff couldn't have been kinder or more caring. Everything was explained. We had as much time as we needed to say goodbye to our old friend and his passing was peaceful. We had as much time as we needed after he was gone to stay with him and mourn. We are very grateful for the way Virgil and we were cared for. 2026 Update: I continue to trust the professional skill of the staff and appreciate the kindness and skill of support staff. We continue to bring our dogs there. Their new building is awesome.
Elizabeth Ibarra
Overall I'm really happy with how my dog was treated. Also, I felt it was very affordable considering these were emergency services. I was fully expecting to pay almost double the actual total, so that was a big relief. The tone of the vet on the phone was very calming and understanding, helped us feel less anxious. Update from past visits: Alexander Tun is really great, I would highly recommend anyone looking for a neurology appointment to go to him. I wish I remembered all the other vets I've encountered during my last er visit because they were great as well especially during the high stress situation. Everyone is so patient with my very nervous dog. I can't thank them enough. It feels like the staff truly care about our pets.
Steven Hall
We recieved the very best care for our 6 month old puppy!!
Nanci Freedman
Responded immediately and diagnosed and treated an acute potentially fatal condition. My dog is alive today because PESCM acted quickly and competently. Dr Kaae. This is actually the second time she saved Bob's life by her knowledge, persistence and willingness to continue until the solution is found. She's incredible. SAVED MY DOG
Amy Wright
I’ve been here twice with my dog and I am always grateful for the emergency care we’ve received here. The staff are so professional and kind. Everything is explained thoroughly. After coming home tonight, I was reflecting on how comforting it was to be treated with such compassion and thoughtfulness at a stressful moment.
erik knutson
They are the best in your pets time of need. Great compationate people who understand what you are going through.
Jennifer Gotti
Dr Marcella Harb-Hauser is wonderful, my cat and I met her during Covid, and my cat was very sick and recovered and is happy and healthy.