Real Stories from Our Community

They took very well care of my puppy. My puppy arm isn't hurting her at all and it has only been a week since she dislocated her arm! I'm really surprised that she isn't having any pain. I'm really grateful for the staff

Staff was professional, knowledgeable and compassionate.

Excellent care, advice, and information.

Pet Emergency and Specialty Center provides the best care for both animals and their owners. Over the years, we've taken several family dogs there for emergency treatment and have always received care of the highest quality. The veterinarians and technicians provide excellent medical attention and are consistently supportive and compassionate with pets and owners. Recently, Dr. Rothchild performed eye surgery on my "grand-dog," and both Dr. Rothchild and his technician, Cassandra, are gifts to Marin County. I must also mention that the administrative team is efficient, kind, and helpful. Lastly, everyone at the center demonstrates a genuine love for animals — which is evident in everything they do.

9/10 because 90% of our experiences at your clinic have been incredibly positive. We've come in quite a few times over the last year, and most of the staff is absolutely wonderful. I'd especially like to thank Dr. Hogen, Dr. Li, Dr. Rosenthal, and Vet Tech Paula. They've been responsive, attentive, informative and clear. It's a terrifying thing to watch your baby go through the worst pain of their life, but those absolute gems of human beings made us feel safe and hopeful. It felt like they were doing absolutely everything they could to help Milo, not only with the physical side, but also the emotional side. I really can't thank them enough. My partner and I have already spoken to Dr. Hogen and the manager Danny about this, so I don't need to go too far into it. But our experience with Dr. Feibleman was infuriating, and left us with a lot of questions and regrets. I'm stuck wondering if Milo could have been spared a lot of pain if I had pushed harder to get her to address my concerns, or if she had listened to begin with. Would he have gotten so bad that he had to be hospitalized for three nights if she hadn't been so dismissive? Would he be recovering quicker now? We just really don't want another person to go through the same experience and be left with the same regrets. It's not an easy thing to live with. At the end of the day, however, I really do think what you do and what you've created at the clinic is an amazing thing. Thank you for taking care of our baby when we can not. He's alive today because of the staff who care about him.

I was given an accurate diagnosis and care from PESCM including the correct antibiotic and eye care.

Dr. Waterman and team are thorough, compassionate and punctual. We feel cared for and heard. I would recommend PESCM cardiology team to all family and friends.

Arrived at 330am and everyone was extremly kind and helpful for my Bella

I was very impressed by both the staff and the consultation I had with Dr. Lee, especially the sympathy for both my cat and me when she had a sudden crisis. You obviously understand the strong bond between humans and their animals. I was doubtful that the medicines prescribed would work, but I think they are since she is coming back. Also, Dr. Lee did not recommend an expensive but optional MRI scan, and PESCM even refunded $300 for procedures not needed which gave me confidence that I was not being taken for a ride when I was vulnearble. I'm very grateful for that.

That no matter how busy the entire staff is that when it comes, your turn to be spoken to by any one of the staff or doctors that you feel like. You're the only one there and that you're the only one that matters. I know they treat every patient the same way. Sometimes the wait is longer than you want it to be, but it's always well worth it when it finally is your turn to have the doctor speak with you about your pet?